Parts

A well-run, efficient parts department is essential to a success dealership. Not only does it support service and sales operations, but manu large parts departments aggresively sell parts and accessories to the public and to other dealers and independent repair shops.

A sound technical background, an ability to work with people, a keen sense of organization and attention to detail are the key qualities of parts employees. You can enter this field by becoming a PICK-UP AND DELIVERY PERSON, PARTS HELPER, or SHIPPING AND RECEIVING CLERK. But often the best experience is acquired in the service department, where knowledge is gained in the frequency of repair and parts replacement of the vehicles and trucks sold by the dealership.

This knowledge is important for COUNTER SALESPEOPLE, who must not only be able to work with the service and body shop managers and technicians, but also act as troubleshooters for customers doing their own repairs.