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Employment
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PARTS
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A well-run, efficient parts department is essential to a success dealership. Not only does it support service and sales
operations, but manu large parts departments aggresively sell parts and accessories to the
public and to other dealers and independent repair shops.
A sound technical background, an ability to work with people, a keen sense of organization and
attention to detail are the key qualities of parts employees.
You can enter this field by becoming a PICK-UP AND DELIVERY PERSON, PARTS HELPER, or SHIPPING
AND RECEIVING CLERK. But often the best experience is acquired in the service department,
where knowledge is gained in the frequency of repair and parts replacement of the vehicles and trucks
sold by the dealership.
This knowledge is important for COUNTER SALESPEOPLE, who must not only be able to work with the
service and body shop managers and technicians, but also act as troubleshooters for customers
doing their own repairs.
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When they wear their "salesman's hat", they suggest complimentary products and ensure that the
customer is exposed to the full product line. Partspeople keep track of inventory, replenish
stock when necessary, provide price quotes and keep up to date on new products.
OUTSIDE PARTS SALESPEOPLE represent the dealership's parts line-up when calling on independent
repair stations and other dealers and do most of their work off-site.
"Partsman" is also an accredited trade requiring the same three year combination of work
experience and classroom instruction as an autobody technician.
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